Guest Information

Welcome to our information page! Here you will find all the important information about your stay with us. From arrival to departure, from house rules to travel tips – everything you need to know is available at a glance. If you have any questions, our team is always happy to help. We hope you have a pleasant stay with us and look forward to welcoming you!

Most frequently asked questions

When can I check in and check out?

Our standard check-in time is between 3:00 pm and 10:00 pm. We cannot guarantee an earlier check-in as we want to prepare the apartment carefully for you. After 10:00 pm, there is no telephone support available, so check-in is at your own risk. Please make sure you have received all arrival information. The latest check-out is at 10:00 am. For check-out, simply put back your key in the keylocker – that’s it!

How does check-in and check-out work?

You will receive all relevant information about check-in in advance. There is a detailed instruction. Basically, we have no reception on site and you check-in yourself with our check-in terminal. For check-out, simply insert your card into the check-out slot – that’s it!

Where can I park my car?

Our apartments are located in the middle of the pedestrian zone in the old town. Therefore, we cannot offer our own parking spaces. Nevertheless, there are some parking garages nearby:

I arrive earlier or depart later. Can I store my luggage?

Unfortunately, we do not have any luggage storage possibilities. We recommend the luggage lockers at the main train station. They are fairly priced and safe.

How can I change or cancel my reservation?

If you booked through Airbnb, Booking or Expedia, please contact the site directly to change or cancel your reservation. If you booked directly with us, please send us a message to

What do I need to bring and what is available on site?

Our goal is for you to feel at home from the first minute. Therefore, we offer you not only bed linen, towels, tea towels, and bath mats, but also a range of free items such as water, sweets, oil, salt, pepper, coffee, tea, sugar, shampoo, shower gel, and soap. In addition, our apartments are perfectly equipped for self-catering. If you miss something, you benefit from the excellent location of our house, which is directly adjacent to shopping facilities.

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