Guest Information

Welcome to our information page! Here you will find all the important information about your stay with us. From arrival to departure, from house rules to travel tips – everything you need to know is available at a glance. If you have any questions, our team is always happy to help. We hope you have a pleasant stay with us and look forward to welcoming you!

Most frequently asked questions

When can I check in and check out?

Our standard check-in time is between 3:00 PM and 10:00 PM. We cannot guarantee an earlier check-in, as we want to carefully prepare the apartment for you. After 10:00 PM, there is no telephone support available, so check-in will be at your own risk. Please make sure you have received all the arrival information.

The latest check-out time is at 10:00 AM. For check-out, simply insert your card into the check-out slot – that’s it! 

How does check-in and check-out work?

You will receive all relevant information about check-in in advance. There is a detailed instruction. Basically, we have no reception on site and you check-in yourself with our check-in terminal. For check-out, simply insert your card into the check-out slot – that’s it!

Where can I park my car?

The Brunnengasse is located in the heart of the old town within the pedestrian zone. Unfortunately, it is not possible to drive directly to the building. The closest spot to unload your car would be Färberstraße. The nearest parking garages within walking distance are:

– Jakobsmarkt Parking Garage
Address: Jakobsplatz 1, 90402 Nürnberg
Price: €15 per day*
Distance: 10 minutes on foot

– Adler Parking Garage
Address: Adlerstraße 4, 90403 Nürnberg
Price: €30 per day*
Distance: 5 minutes on foot

*All information without guarantee. Prices may change – please check directly at the parking facility.

I arrive earlier or depart later. Can I store my luggage?

Simply use our lockers on the 2nd floor of Building A to store your luggage securely. With your personal door code, you will have access to the building before and after your stay.

How it works:

To store your luggage:

  • Place your luggage in the locker.

  • Close the door by turning the dial to the left.

  • Enter your desired code twice on the combination lock.

  • You will hear a sound confirming that the locker is locked.

To retrieve your luggage:

  • Enter your code once,

  • then turn the dial to the right to open the locker.

Please note that the lockers may be fully occupied. In that case, the best option for you would be the luggage lockers at the main train station.

How can I change or cancel my reservation?

If you booked through Airbnb, Booking or Expedia, please contact the site directly to change or cancel your reservation. If you booked directly with us, please send us a message to brunnen@bs-stay.com.

What do I need to bring and what is available on site?

Our goal is for you to feel at home from the first minute. Therefore, we offer you not only bed linen, towels, tea towels, and bath mats, but also a range of free items such as water, sweets, oil, salt, pepper, coffee, tea, sugar, shampoo, shower gel, and soap. In addition, our apartments are perfectly equipped for self-catering. If you miss something, you benefit from the excellent location of our house, which is directly adjacent to shopping facilities.

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