Baby cot & baby chair

Unfortunately, we cannot provide you with a baby bed or a high chair.

Beds

We provide comfortable box spring beds for you!
Apartment 101 – 180 x 200 cm + Sleeping Couch (180)
Apartment 102 – 180 x 200 cm
Apartment 103 – 160 x 200 cm
Apartment 104 – 160 x 200 cm

Booking

For the best booking experience, we recommend booking directly through our website. This way, you have direct access to us and receive all information firsthand. Alternatively, you can also book through online travel agencies (OTAs). No matter which method you choose, we look forward to welcoming you soon!

Change your reservation

Do you want to change or cancel your reservation? No problem! The easiest way to do it is through the portal where you made the booking. If you booked directly with us, simply send us a message at brunnen@bs-stay.com. We will process your request as soon as possible.

Cleaning

Your apartment is refreshed once a week as a standard. If you need more frequent cleaning, you can request it for an additional fee. Please contact us.

Contact

Phone: +49 911 47778264

Mail: brunnen@bs-stay.com

Feedback

Do you have suggestions, feedback, or would you like to rate us? We would love to hear from you! Please send us a message at astoria@bs-stay.com. We greatly appreciate open and constructive criticism, and our entire team looks forward to hearing from you. Your opinion helps us continuously improve our service and provide you with an even better experience.

Garbage

You can give your garbage bags to our cleaning staff when you encounter them in the hallways between 10 and 13. If you do not find them you can leave your garbage bags in front of the apartment in the morning and we will pick it up.

Free items

Our goal is for you to feel at home from the first minute. Therefore, we offer you not only bed linen, towels, tea towels, and bath mats, but also a range of free items such as water, sweets, oil, salt, pepper, coffee, tea, sugar, shampoo, shower gel, and soap. In addition, our apartments are perfectly equipped for self-catering. If you miss something, you benefit from the excellent location of our house, which is directly adjacent to shopping facilities.

Heating

The heating is regulated by intelligent thermostats directly on the radiators. They have pre-programmed settings that prevent unnecessary heating when it is not needed. The desired temperature can be easily adjusted by turning the control wheel on the front of the thermostat.

House rules

You can find our house rules here

Invoice

In order to recieve your bill please email us at finance@bs-stay.com with your booking number, address and name.

Lost & Found

If you have forgotten something in the apartment, please let us know. We will check our lost and found and get back to you.

Luggage storage

Unfortunately, we do not have any luggage storage possibilities. We recommend the luggage lockers at the main train station. They are fairly priced and safe.

Noise

We place great importance on maintaining a quiet and relaxed atmosphere in our apartments. We have established a strict quiet hours policy from 10 PM to 8 AM to ensure that you can enjoy uninterrupted sleep. If you notice any noise during these hours, please feel free to address the issue directly with the individuals involved to resolve the problem. Our staff is also available during our working hours to assist you.

Pets & Animals

Please note that we fundamentally do not allow pets or animals of any kind.

Smoking

Smoking is only allowed outside in front of the bulding. If smoking occurs during your stay in the apartment or in the hallways, a 100 € fee will be billed to your account for each instance.

Television

Our apartments do not have televisions. However, don’t worry! We have plenty of books available for you, and the city has a lot to explore. Additionally, high-speed internet is provided in the apartments, allowing you to easily stream on your mobile devices.

WiFi Password

The password for the WiFi is Welcome!

You can also scan the QR code and your device will connect automatically.