Baby cot & baby chair
Unfortunately, we cannot provide you with a baby bed or a high chair.
Beds
We provide comfortable box spring beds for you!
Apartment 101 – 180 x 200 cm + Sleeping Couch (180)
Apartment 102 – 180 x 200 cm
Apartment 103 – 160 x 200 cm
Apartment 104 – 160 x 200 cm
Booking
For the best booking experience, we recommend booking directly through our website. This way, you have direct access to us and receive all information firsthand. Alternatively, you can also book through online travel agencies (OTAs). No matter which method you choose, we look forward to welcoming you soon!
Change your reservation
Do you want to change or cancel your reservation? No problem! The easiest way to do it is through the portal where you made the booking. If you booked directly with us, simply send us a message at brunnen@bs-stay.com. We will process your request as soon as possible.
Cleaning
Your apartment is refreshed once a week as a standard. If you need more frequent cleaning, you can request it for an additional fee. Please contact us.
Feedback
Do you have suggestions, feedback, or would you like to rate us? We would love to hear from you! Please send us a message at astoria@bs-stay.com. We greatly appreciate open and constructive criticism, and our entire team looks forward to hearing from you. Your opinion helps us continuously improve our service and provide you with an even better experience.
Garbage
You can give your garbage bags to our cleaning staff when you encounter them in the hallways between 10 and 13. If you do not find them you can leave your garbage bags in front of the apartment in the morning and we will pick it up.
Free items
Our goal is for you to feel at home from the first minute. Therefore, we offer you not only bed linen, towels, tea towels, and bath mats, but also a range of free items such as water, sweets, oil, salt, pepper, coffee, tea, sugar, shampoo, shower gel, and soap. In addition, our apartments are perfectly equipped for self-catering. If you miss something, you benefit from the excellent location of our house, which is directly adjacent to shopping facilities.
Heating
The heating is regulated by intelligent thermostats directly on the radiators. They have pre-programmed settings that prevent unnecessary heating when it is not needed. The desired temperature can be easily adjusted by turning the control wheel on the front of the thermostat.
House rules
You can find our house rules here
Invoice
In order to receive your bill please email us at invoice@bs-stay.com with your booking number, name and the desired billing address.
Laundry service
Unfortunately, we do not have a washing machine in our building.
The closest laundry salon to our Apartments is Eco Express Waschsalon located at Tafelfeldstraße 29, 90443 Nürnberg.
Luggage storage
Unfortunately, we do not have any luggage storage possibilities. We recommend the luggage lockers at the main train station. They are fairly priced and safe.
Noise
We place great importance on maintaining a quiet and relaxed atmosphere in our apartments. We have established a strict quiet hours policy from 10 PM to 8 AM to ensure that you can enjoy uninterrupted sleep. If you notice any noise during these hours, please feel free to address the issue directly with the individuals involved to resolve the problem. Our staff is also available during our working hours to assist you.
Pets & Animals
Please note that we fundamentally do not allow pets or animals of any kind.
Smoking
Smoking is only allowed outside in front of the bulding. If smoking occurs during your stay in the apartment or in the hallways, a 100 € fee will be billed to your account for each instance.
Television
Our apartments don’t have TVs, but we offer high-speed internet perfect for streaming on your own devices like smartphones, tablets, or laptops. Stay connected and enjoy!
WiFi Password
The password for the WiFi is Welcome!
You can also scan the QR code and your device will connect automatically.